The following are a list of common problems with log-in, along with their solutions.

1. Zoasis ID and ZIP do not match – Your Zoasis ID is not your Antech account number. Each hospital is assigned a unique Zoasis ID number by Zoasis. If you do not know what your Zoasis ID number is, you can contact Antech Customer Service or account manager for assistance.
   
   If you are typing in your Zoasis ID number and ZIP, it is possible that the ZIP we have on file is not the same as the one you are using (this can happen if your ZIP has recently been changed by USPS). You can try an old ZIP code, or contact Antech Customer Service or account manager to have the information corrected.
   
   
2. User Name and Password do not match – First, check to make sure you are on the right screen. Does the page prompt you for User Name and Password, or is it requesting Zoasis ID and ZIP? Occasionally we will update the website and the “cookie” that remembers your Zoasis ID will expire. If this occurs, you will be prompted to enter your Zoasis ID again, even though you had been bypassing that piece of the login process before. You must enter the information that the page is requesting.
   
   Next, check to be sure that you are logged into the correct location. Look above the User Name and Password fields. Do you see your hospital name? If not, you are logged into another hospital. Click "Not Your Hospital? Click Here" to change hospitals.
   
   Finally, be sure that you are typing in your User Name and Password exactly how you registered them. Both User Name and Password are case-sensitive, and they can be all CAPS, all lower case, or Mixed Case. Check your CAPS LOCK key to make sure it is on or off as needed.
   
   If you have a valid e-mail address on file, you can retrieve the password information by clicking the "Forgot Your Password" link.
   
   
3. "Page Cannot Be Displayed" error, or endless log-in loop – These errors are typically caused by low security settings on your Internet browser. In Internet Explorer 6.X, or 7.0 check the following:
   
   Encryption – In your browser toolbar, go to HELP --> About Internet Explorer. "Cipher Strength" should be no less than 128-bit. If it is lower, you will need to upgrade your browser. Internet Explorer upgrades can be found at www.microsoft.com/downloads.
   
   Cookies – Your browser must be set to accept cookies. In your browser toolbar, go to Tools --> Internet Options. Select the Privacy tab, then click on the ADVANCED button. Make sure that your settings appear exactly as shown below.
   
   
   
   After you have checked all of these settings, and updated where necessary, close all browser windows and then re-open to access Zoasis again.
   
   Additional Information – Please see the Log-In help pages for additional assistance.